3 emails I automated to WIN small hotelโs guests
๐ญ. ๐๐ผ๐ป๐ณ๐ถ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป ๐๐บ๐ฎ๐ถ๐น
Automate Confirmation Emails right after guests make the booking.
We want to ensure guests are well-informed before check-in.
Basic information should include:
- Stay date
- Number of nights
- Price
- Room type
- Address & directions to hotel
- Check-in & Check-out time
Hotels can also consider other useful information like:
- Breakfast time
- Parking
- Restaurants
- Policies
Make sure to answer all your guest's questions after the booking.
๐ฎ. ๐ฃ๐ฟ๐ฒ-๐ฎ๐ฟ๐ฟ๐ถ๐๐ฎ๐น ๐๐บ๐ฎ๐ถ๐น
Automate Pre-arrival Email 1-2 days before the check-in date to remind guests of the upcoming stay.
Use this email to ask for their preference and increase our revenue through upsell.
Ask them if anything needs to be organized before their arrival.
- Transportation to the hotel
- Special occasion setup
- Room upgrade at a special rate
- Tour experience
- Small items like champagne
๐ฏ. ๐ฃ๐ผ๐๐-๐ฆ๐๐ฎ๐ ๐๐บ๐ฎ๐ถ๐น
Automate Post-stay Email 1-2 days after the check-out.
The email should include our personal message to thank them for choosing our hotel.
It should also help the hotels to improve their reputation and encourage guests to return stays.
Things to include in Post-Stay Email are:
- Ask for feedback on improvement
- Include links to review
- Incentivize to stay again with a discount code
Automating these 3 emails to increase guest satisfaction, revenue, and reputation!